Client Case Study Archives - Streetwise HR

Leadership Borough

Poole based, Enhanced is an award-winning business providing IT infrastructure and IT solutions. Its broad reach of services includes things like back up and disaster recovery, VoIP, Internet connectivity and hosting, Business Intel, CRMs and HR & Payroll to name just a few. Enhanced goes above and beyond on every project it undertakes. Quite simply, Enhanced is its client’s IT partner.

THE PROBLEM

To live up to that claim, the business employs a truly diverse range of skills, in roles such as consultants, technical advisors, trainers as well as the ubiquitous problem solvers. It is no small managerial feat for Enhanced HR & Talent Manager, Laura Elford.

Like many lone HR Managers in a small but growing business, Laura needed a commercially savvy mentor. One that that not only understood employment law but how it can support business growth rather than hinder it. One that she could go to for sage advice to supplement her CIPD Level 7 qualification. One that could give her real life examples of solutions to the leadership problems that arise in a small business with growth aspirations.

THE SOLUTION

Enter ‘White Knight’, Debbie Cohen, the MD of Streetwise HR. Laura meets with Debbie on a monthly basis, supplementing 1:1 coaching support with adhoc telephone calls and emails throughout the working week.

Debbie has coached Laura not just with employee relations but how to best to advise commercially and think strategically. This has built Laura’s confidence she is now more aware of the business’ goals, so that every HR step Laura takes is aligned with Enhanced business’ objectives.

Quotation mark Working autonomously in an HR role can at times be a little isolating, having Debbie Cohen from Streetwise HR as a mentor has allowed me to bounce ideas around and gain essential skills to provide strategic direction for the business. I love to learn and thrive when given a challenge. Having a mentor has given me the confidence to embrace business life outside my normal comfort zone. Quotation mark

Laura Elford, HR & Talent Manager

Debbie has helped Laura to ensure all members of the Enhanced team are fully engaged and productive. To that end she delivered the Streetwise HR leadership training package under Leadership Borough, to the management team, giving them the tools, skills and knowledge to lead efficiently and effectively. Working with Laura to implement an engagement survey, Engagement Multiplier, www.engagementmultiplier.com/partner/Streetwise, has led to creating a more cohesive team, with everyone on the same page for the benefit of the business’ growth.

Laura is now excited to further develop her knowledge, skills and expertise with Debbie. The next phase will strengthen Laura’s HR role, so that she can offer long-term strategic HR thinking to the business. In particular developing career and succession planning and training – an oh so important part of any entrepreneurial enterprise.

What our clients are saying

Working with Streetwise HR makes any HR issues just disappear. They have a no fuss way of working and deal with every situation efficiently and professionally. Having Streetwise as part of our business gives us the confidence to grow with the knowledge that we are being compliant in an ever changing world of employment law.

Darren Mooney, Creative Director

We have known of Debbie and Streetwise HR for a number of years while working together on mutual clients. In that time we were always impressed by her pragmatic, commercial yet extremely professional approach. So much so that when we needed additional HR support ourselves we engaged Debbie and the team. We have not been disappointed since! Debbie is really easy to work with and we love the manner in which she approaches both the mundane and also the more complex HR issues. A definite recommendation.

Warren Munson, Managing Director

Streetwise HR give us everything we need, so we can concentrate on growing our business. They add value, are always proactive, approachable and quick to respond, offering the right advice and support. Streetwise HR give us peace of mind were doing all of the right things. We would recommend them to any SME who wants to have the security and HR experts on hand without the cost of a full time HR employee.

Andrew Counsell, Managing Director

Whether our call is ‘Debbie we’ve found a new awesome hospitality legend, please help us secure them quickly’ or ‘Debbie, I think we’ve employed a bunny boiler and we’ve had to lock ourselves in the office, please send help’ we can rely on ice cool and calm HR super hero Debbie doing just what we need super fast and super professionally. Debbie is both lovely and awesome all rolled up into one epic package of HR deliciousness. Engage her now before she’s too busy!

Mark Cribb, Founder

Streetwise HR have been wonderful to work with, always on hand to respond to issues, but also there with advice on the more difficult situations that arise from time to time. I find their laid back but professional attitude easy to work with and they adapt to the way that works and suits you. I would recommend them to anyone looking for simple advice or to take on an employment issue.

Gemma Harris, Creative and New Business Director

We have used Streetwise HR for several years now to great effect. We very much appreciate their hard and efficient work as well their commercial attitude in dealing with situations. We are never left without an answer for long regarding any queries we might have or even urgent issues that might arise. We have also used them in our HR training for heads of department with great effect. We highly recommend using Streetwise HR, if you don’t then it’s your loss!

Richard Waters, Managing Director

One of the biggest challenges we face as a company revolves around HR issues, whether its creating contracts for our employees or dealing with serious issues such as disciplinary measures or dismissal. Streetwise helped us to realise that the law was actually there to protect both the employee AND our business! We now feel confident that, in the rare event of a serious issue, we have the backing and support of people who really know the law, and whom will fight our corner, so we can concentrate on running our business and looking after our employees.

Ross Negus, Managing Director

Streetwise HR are always on hand to help with any issues that arise. They have coached and guided us through processes that have helped the business. I would recommend Streetwise HR to any business and will continue to work with them.

Gavin Farley, Director

Would like to thank Debbie and her fantastic team on all the assistance and guidance they have given Mploy Staffing Solutions. Debbie and her team are always available and always honest with their advice, I would recommend them to any business. Good job guys keep it up.

MLOY Staffing Solutions, Mark Nash Finance Director

Britannia Parking have worked with Streetwise HR for a number of years. Their desire to understand the ethos of our business teamed with a wealth of knowledge of Employment Law has assisted us in a number of changes and situations. They always keep a strong focus on the desired outcome along with the combination of commercial acumen and the ability to unpick even the most unusual of situations. Their straightforward manner makes them a pleasure to work with and a company we would recommend without any hesitation

Brian Parker, CEO

As a small family business with around 22 employees we occasionally find ourselves needing a bit of advice when it comes to employment law and Debbie’s specialist knowledge has been invaluable. Over the past five years or so she has sorted out a new contract of employment for all staff, helped us with arrangements for a staff member on long term sick leave and, just recently, made sure we were doing all the right things when transferring our weekly waged staff to monthly pay. It is a pleasure to work with Debbie as we know she will address out needs with the utmost professionalism but our meetings are always friendly and informal. For maximum results with minimum fuss we would recommend Streetwise without hesitation.

Steve Hoare, Director

Streetwise HR have given us straight talking HR advice and solutions over the past few years. No challenge is ever too big and they are always on hand when we need them. A must have for all small businesses and entrepreneurs. I would recommend Streetwise without hesitation.

Mariusz Obrzud, Director

As clients of Streetwise it has been refreshing to deal with Debbie and her straight talking no nonsense approach! Debbie and her team provide valuable ongoing support and guidance in all HR matters and it is of great comfort to us knowing that we can contact Streetwise and gain a timely response. Becky has also provided excellent assistance reviewing and implementing our document suite and we can be confident that we are kept up to date with the many legislation changes that occur. I have no hesitation in recommending Streetwise HR.

Trisha Hayward, Executive Assistant

Have been working with Debbie, Kim and the team since the beginning of 2019.

The company are knowledgable and responsive to the queries we've raised. They've been good at driving projects forward and being understanding when my schedule interfered with deadlines.

Happy to recommend their services to other businesses.

Passenger, Matthew Morgan Operations Director

We have been working with all of the Streetwise team for a year now and have found them to be hugely responsive and helpful with our business needs. We’ve had a lot of things to deal with in the last 12 months and I’ve found each of the team to be a real benefit in terms of addressing immediate issues as well as offering practical and beneficial advise going forward. A lot of HR support is seen as unnecessary until things go wrong but having Streetwise on side means I have peace of mind that should anything come up then we will be able to deal with it swiftly and without fuss now and in the future.

Andy Headington, CEO

Debbie provides strategic and commercial support to Enhanced. She gives expert hands-on guidance in a variety of areas including management training, strategy building and day to day complex HR issues. I feel confident that Streetwise HR understand our business requirements and provide an exceptional service to protect and grow Enhanced. I have been working closely with Debbie who has been mentoring me to develop my skills to focus on building an HR function that delivers a pragmatic, human and valuable approach to the business.

Laura Elford, HR & Talent Manager

We began working with Streetwise HR in June 2017 as we felt the business would benefit from having a HR team on board with the business growing. Streetwise HR are able to pop in and see us, or deal with any issues we may have over the phone/via email. They are straightforward and relaxed which we find easy to work with. Streetwise HR also love chicken, which helps.

Steve Crawford, Founder

The best thing about Katie and Kim, the advisors from Streetwise HR is their straight-talking approach; we trust them to simply ‘tell it how it is’, and we know that no matter what decision needs to be made they will be there to support and advise. In business, this honest, candid way of working is a breath of fresh air, and it definitely gets things done quicker and better!

Mike Forder, CEO