Client Case Study Archives - Streetwise HR

People's Park

Group Momentum is a specialist in the management of hair salons, managing a growing collection of chains across the UK. They are wholly owned, privately funded and completely focused on building headline success and bottom line value into hairdressing salon brands.

THE PROBLEM

Group Momentum had been using another HR company for their People’s Park support that didn’t seem to fulfil their needs – their resources were too rigid, too standardised and too impersonal. Because Group Momentum manages multiple sites – each with their own micromanagement – they need their HR support to be incredibly flexible. When Streetwise HR were recommended to them by two business associates, they gave them a shot and in October 2017 Streetwise HR became part of the family.

THE SOLUTION

As a small company, Group Momentum employs a fantastic HR-come-admin professional, Julie Gosling, who singlehandedly is responsible for the 22 salons, 3 training academies and 235 employees they have on their books. As you can imagine, this is no mean feat, and the support and advice from a director-level HR sounding board like Streetwise HR is integral to the company’s day-to-day people management. And hairdressing is definitely a people based business.

Julie’s go-to HR professionals, are available week in, week out to support her on all aspects of employee relations, from highly sensitive situations to everyday advice. Julie regularly calls Kimberlie Walker, HR Guru, for ad hoc advice and will get more in-depth guidance on the more sensitive aspects of performance management, grievances, and disciplinaries to avoid expensive tribunal claims. They advise on aspects of contract changes and how to manage in the rare times a job is made redundant.

Quotation mark I love working with Streetwise; they offer friendly, pragmatic advice on the range of diverse issues we have in our industry. I feel supported, part of a bigger team and have full confidence in the advice I am given. I know I am not on my own and have someone to talk things through with at the end of a phone! Quotation mark

Julie Gosling, HR at Group Momentum Ltd

Julie considers Streetwise HR as part of her day-to-day team, and is proud to have developed a fantastic working relationship with them. She knows that whatever happens, she’s not on her own – Kimberlie and others from the team are always there to talk things through on a personal and sensitive level. They love to be able to provide this kind of support and know that it really does make such a difference to a small business’ employee relations.

When it comes to the paperwork, two heads are better than one, and the two work together to ensure consistency and accuracy in all supporting documentation – whether it's a disciplinary outcome letter, a flexible working request response… or anything else related to People's Park!

It’s about knowing the textbook inside out and combining it with the commercial know-how that helps people management become a doddle rather than a drag.

What our clients are saying

Working with Streetwise HR makes any HR issues just disappear. They have a no fuss way of working and deal with every situation efficiently and professionally. Having Streetwise as part of our business gives us the confidence to grow with the knowledge that we are being compliant in an ever changing world of employment law.

Darren Mooney, Creative Director

We have known of Debbie and Streetwise HR for a number of years while working together on mutual clients. In that time we were always impressed by her pragmatic, commercial yet extremely professional approach. So much so that when we needed additional HR support ourselves we engaged Debbie and the team. We have not been disappointed since! Debbie is really easy to work with and we love the manner in which she approaches both the mundane and also the more complex HR issues. A definite recommendation.

Warren Munson, Managing Director

Streetwise HR give us everything we need, so we can concentrate on growing our business. They add value, are always proactive, approachable and quick to respond, offering the right advice and support. Streetwise HR give us peace of mind were doing all of the right things. We would recommend them to any SME who wants to have the security and HR experts on hand without the cost of a full time HR employee.

Andrew Counsell, Managing Director

Whether our call is ‘Debbie we’ve found a new awesome hospitality legend, please help us secure them quickly’ or ‘Debbie, I think we’ve employed a bunny boiler and we’ve had to lock ourselves in the office, please send help’ we can rely on ice cool and calm HR super hero Debbie doing just what we need super fast and super professionally. Debbie is both lovely and awesome all rolled up into one epic package of HR deliciousness. Engage her now before she’s too busy!

Mark Cribb, Founder

Streetwise HR have been wonderful to work with, always on hand to respond to issues, but also there with advice on the more difficult situations that arise from time to time. I find their laid back but professional attitude easy to work with and they adapt to the way that works and suits you. I would recommend them to anyone looking for simple advice or to take on an employment issue.

Gemma Harris, Creative and New Business Director

We have used Streetwise HR for several years now to great effect. We very much appreciate their hard and efficient work as well their commercial attitude in dealing with situations. We are never left without an answer for long regarding any queries we might have or even urgent issues that might arise. We have also used them in our HR training for heads of department with great effect. We highly recommend using Streetwise HR, if you don’t then it’s your loss!

Richard Waters, Managing Director

One of the biggest challenges we face as a company revolves around HR issues, whether its creating contracts for our employees or dealing with serious issues such as disciplinary measures or dismissal. Streetwise helped us to realise that the law was actually there to protect both the employee AND our business! We now feel confident that, in the rare event of a serious issue, we have the backing and support of people who really know the law, and whom will fight our corner, so we can concentrate on running our business and looking after our employees.

Ross Negus, Managing Director

Streetwise HR are always on hand to help with any issues that arise. They have coached and guided us through processes that have helped the business. I would recommend Streetwise HR to any business and will continue to work with them.

Gavin Farley, Director

Would like to thank Debbie and her fantastic team on all the assistance and guidance they have given Mploy Staffing Solutions. Debbie and her team are always available and always honest with their advice, I would recommend them to any business. Good job guys keep it up.

MLOY Staffing Solutions, Mark Nash Finance Director

Britannia Parking have worked with Streetwise HR for a number of years. Their desire to understand the ethos of our business teamed with a wealth of knowledge of Employment Law has assisted us in a number of changes and situations. They always keep a strong focus on the desired outcome along with the combination of commercial acumen and the ability to unpick even the most unusual of situations. Their straightforward manner makes them a pleasure to work with and a company we would recommend without any hesitation

Brian Parker, CEO

As a small family business with around 22 employees we occasionally find ourselves needing a bit of advice when it comes to employment law and Debbie’s specialist knowledge has been invaluable. Over the past five years or so she has sorted out a new contract of employment for all staff, helped us with arrangements for a staff member on long term sick leave and, just recently, made sure we were doing all the right things when transferring our weekly waged staff to monthly pay. It is a pleasure to work with Debbie as we know she will address out needs with the utmost professionalism but our meetings are always friendly and informal. For maximum results with minimum fuss we would recommend Streetwise without hesitation.

Steve Hoare, Director

Streetwise HR have given us straight talking HR advice and solutions over the past few years. No challenge is ever too big and they are always on hand when we need them. A must have for all small businesses and entrepreneurs. I would recommend Streetwise without hesitation.

Mariusz Obrzud, Director

As clients of Streetwise it has been refreshing to deal with Debbie and her straight talking no nonsense approach! Debbie and her team provide valuable ongoing support and guidance in all HR matters and it is of great comfort to us knowing that we can contact Streetwise and gain a timely response. Becky has also provided excellent assistance reviewing and implementing our document suite and we can be confident that we are kept up to date with the many legislation changes that occur. I have no hesitation in recommending Streetwise HR.

Trisha Hayward, Executive Assistant

Have been working with Debbie, Kim and the team since the beginning of 2019.

The company are knowledgable and responsive to the queries we've raised. They've been good at driving projects forward and being understanding when my schedule interfered with deadlines.

Happy to recommend their services to other businesses.

Passenger, Matthew Morgan Operations Director

We have been working with all of the Streetwise team for a year now and have found them to be hugely responsive and helpful with our business needs. We’ve had a lot of things to deal with in the last 12 months and I’ve found each of the team to be a real benefit in terms of addressing immediate issues as well as offering practical and beneficial advise going forward. A lot of HR support is seen as unnecessary until things go wrong but having Streetwise on side means I have peace of mind that should anything come up then we will be able to deal with it swiftly and without fuss now and in the future.

Andy Headington, CEO

Debbie provides strategic and commercial support to Enhanced. She gives expert hands-on guidance in a variety of areas including management training, strategy building and day to day complex HR issues. I feel confident that Streetwise HR understand our business requirements and provide an exceptional service to protect and grow Enhanced. I have been working closely with Debbie who has been mentoring me to develop my skills to focus on building an HR function that delivers a pragmatic, human and valuable approach to the business.

Laura Elford, HR & Talent Manager

We began working with Streetwise HR in June 2017 as we felt the business would benefit from having a HR team on board with the business growing. Streetwise HR are able to pop in and see us, or deal with any issues we may have over the phone/via email. They are straightforward and relaxed which we find easy to work with. Streetwise HR also love chicken, which helps.

Steve Crawford, Founder

The best thing about Katie and Kim, the advisors from Streetwise HR is their straight-talking approach; we trust them to simply ‘tell it how it is’, and we know that no matter what decision needs to be made they will be there to support and advise. In business, this honest, candid way of working is a breath of fresh air, and it definitely gets things done quicker and better!

Mike Forder, CEO