Jenkins Marine did not have any HR support and required an overhaul of their employee documentation and administration processes.
We initially looked at planning a re-structure to enable the MD to free up his time to focus on growth, rather than line managing all staff. This involved adding in a line management structure and making the back-office role more robust in order to support the business.
To support these changes, we created an employee handbook and assisted with the introduction of a new HR system. Thanks to the system’s mobile app, every member of staff (even remote workers and crew on vessels) can now access both the company’s and their own documentation whenever they need.
This then led to a complete review and rewrite of their contracts of employment, as part of which we also introduced some new perks such as long service leave.
Previously, Jenkins Marine had no job profiles or defined roles within the business. In order to support the new company structure and define individual roles and responsibilities, we created a suite of job profiles and introduced these to the staff.
We also created a new, robust appraisal system which was rolled out to the new line managers, allowing them to properly appraise their staff. This meant a move away from the previous unstructured system, which was only used by employees to ask for a pay rise.
In order to support all this work, we held a monthly strategy meeting with the business consultant and the MD, to plan and agree on the processes and actions needed to complete the projects. Along the way, there have been the usual ad hoc queries, and we’ve offered support on employment law, marine-specific regulations, and HR issues. We’ve also recruited to replace two leavers, a Commercial Manager and an Operations Manager.
Streetwise has been working with us for the past 18 months, to co-design and deliver a major programme of improvement, which has transformed our organisational structure, people management processes and culture. The complex package of work was delivered in accordance with our evolving plan and to budget. Not all of the changes have been easy, but Streetwise has been a highly professional and reassuring presence throughout, as a readily accessible source of personalised guidance and support. It’s no surprise then that we have continued to retain their services, beyond the completion of the initial project. We can confidently say that Streetwise offers everything we need in an external HR business partner!
Working with Streetwise HR makes any HR issues just disappear. They have a no fuss way of working and deal with every situation efficiently and professionally. Having Streetwise as part of our business gives us the confidence to grow with the knowledge that we are being compliant in an ever changing world of employment law.
Darren Mooney, Creative Director
We have known of Debbie and Streetwise HR for a number of years while working together on mutual clients. In that time we were always impressed by her pragmatic, commercial yet extremely professional approach. So much so that when we needed additional HR support ourselves we engaged Debbie and the team. We have not been disappointed since! Debbie is really easy to work with and we love the manner in which she approaches both the mundane and also the more complex HR issues. A definite recommendation.
Warren Munson, Managing Director
Streetwise HR give us everything we need, so we can concentrate on growing our business. They add value, are always proactive, approachable and quick to respond, offering the right advice and support. Streetwise HR give us peace of mind were doing all of the right things. We would recommend them to any SME who wants to have the security and HR experts on hand without the cost of a full time HR employee.
Andrew Counsell, Managing Director
Whether our call is ‘Debbie we’ve found a new awesome hospitality legend, please help us secure them quickly’ or ‘Debbie, I think we’ve employed a bunny boiler and we’ve had to lock ourselves in the office, please send help’ we can rely on ice cool and calm HR super hero Debbie doing just what we need super fast and super professionally. Debbie is both lovely and awesome all rolled up into one epic package of HR deliciousness. Engage her now before she’s too busy!
Mark Cribb, Founder
Streetwise HR have been wonderful to work with, always on hand to respond to issues, but also there with advice on the more difficult situations that arise from time to time. I find their laid back but professional attitude easy to work with and they adapt to the way that works and suits you. I would recommend them to anyone looking for simple advice or to take on an employment issue.
Gemma Harris, Creative and New Business Director
We have used Streetwise HR for several years now to great effect. We very much appreciate their hard and efficient work as well their commercial attitude in dealing with situations. We are never left without an answer for long regarding any queries we might have or even urgent issues that might arise. We have also used them in our HR training for heads of department with great effect. We highly recommend using Streetwise HR, if you don’t then it’s your loss!
Richard Waters, Managing Director
One of the biggest challenges we face as a company revolves around HR issues, whether its creating contracts for our employees or dealing with serious issues such as disciplinary measures or dismissal. Streetwise helped us to realise that the law was actually there to protect both the employee AND our business! We now feel confident that, in the rare event of a serious issue, we have the backing and support of people who really know the law, and whom will fight our corner, so we can concentrate on running our business and looking after our employees.
Ross Negus, Managing Director
Streetwise HR are always on hand to help with any issues that arise. They have coached and guided us through processes that have helped the business. I would recommend Streetwise HR to any business and will continue to work with them.
Gavin Farley, Director
Would like to thank Debbie and her fantastic team on all the assistance and guidance they have given Mploy Staffing Solutions. Debbie and her team are always available and always honest with their advice, I would recommend them to any business. Good job guys keep it up.
MLOY Staffing Solutions, Mark Nash Finance Director
Britannia Parking have worked with Streetwise HR for a number of years. Their desire to understand the ethos of our business teamed with a wealth of knowledge of Employment Law has assisted us in a number of changes and situations. They always keep a strong focus on the desired outcome along with the combination of commercial acumen and the ability to unpick even the most unusual of situations. Their straightforward manner makes them a pleasure to work with and a company we would recommend without any hesitation
Brian Parker, CEO
As a small family business with around 22 employees we occasionally find ourselves needing a bit of advice when it comes to employment law and Debbie’s specialist knowledge has been invaluable. Over the past five years or so she has sorted out a new contract of employment for all staff, helped us with arrangements for a staff member on long term sick leave and, just recently, made sure we were doing all the right things when transferring our weekly waged staff to monthly pay. It is a pleasure to work with Debbie as we know she will address out needs with the utmost professionalism but our meetings are always friendly and informal. For maximum results with minimum fuss we would recommend Streetwise without hesitation.
Steve Hoare, Director
Streetwise HR have given us straight talking HR advice and solutions over the past few years. No challenge is ever too big and they are always on hand when we need them. A must have for all small businesses and entrepreneurs. I would recommend Streetwise without hesitation.
Mariusz Obrzud, Director
As clients of Streetwise it has been refreshing to deal with Debbie and her straight talking no nonsense approach! Debbie and her team provide valuable ongoing support and guidance in all HR matters and it is of great comfort to us knowing that we can contact Streetwise and gain a timely response. Becky has also provided excellent assistance reviewing and implementing our document suite and we can be confident that we are kept up to date with the many legislation changes that occur. I have no hesitation in recommending Streetwise HR.
Trisha Hayward, Executive Assistant
Have been working with Debbie, Kim and the team since the beginning of 2019.
The company are knowledgable and responsive to the queries we've raised. They've been good at driving projects forward and being understanding when my schedule interfered with deadlines.
Happy to recommend their services to other businesses.
Passenger, Matthew Morgan Operations Director
We have been working with all of the Streetwise team for a year now and have found them to be hugely responsive and helpful with our business needs. We’ve had a lot of things to deal with in the last 12 months and I’ve found each of the team to be a real benefit in terms of addressing immediate issues as well as offering practical and beneficial advise going forward. A lot of HR support is seen as unnecessary until things go wrong but having Streetwise on side means I have peace of mind that should anything come up then we will be able to deal with it swiftly and without fuss now and in the future.
Andy Headington, CEO
Debbie provides strategic and commercial support to Enhanced. She gives expert hands-on guidance in a variety of areas including management training, strategy building and day to day complex HR issues. I feel confident that Streetwise HR understand our business requirements and provide an exceptional service to protect and grow Enhanced. I have been working closely with Debbie who has been mentoring me to develop my skills to focus on building an HR function that delivers a pragmatic, human and valuable approach to the business.
Laura Elford, HR & Talent Manager
We began working with Streetwise HR in June 2017 as we felt the business would benefit from having a HR team on board with the business growing. Streetwise HR are able to pop in and see us, or deal with any issues we may have over the phone/via email. They are straightforward and relaxed which we find easy to work with. Streetwise HR also love chicken, which helps.
Steve Crawford, Founder
The best thing about Katie and Kim, the advisors from Streetwise HR is their straight-talking approach; we trust them to simply ‘tell it how it is’, and we know that no matter what decision needs to be made they will be there to support and advise. In business, this honest, candid way of working is a breath of fresh air, and it definitely gets things done quicker and better!
Mike Forder, CEO