Streetwise HR | Client Case Study

Financial District

The Global Group is a full service creative brand communications agency, driven and inspired by thought-provoking and industry-leading design, culture and innovation.

THE PROBLEM

Whilst Global has spent 18 years enviably creating for their clients, the business was not very efficient. The directors felt that their systems and processes were lacking; they were struggling with managing the business and suffering from inevitable miscommunication issues. Entitled the ‘Global Adventure’ the board had captured the essence for its business purpose and values, but felt it needed to embed a new culture throughout the organization. However, there was so much more to it than just that...

THE SOLUTION

Darren Mooney, Founder & Creative Director of the Global Group asked Debbie Cohen, from Streetwise HR to sit on their advisory board to help them align their human resource strategies with their business plans for growth. He recognized that getting to grips in the Financial District was essential if he wanted to get Global to the next level of growth.

Debbie evaluated the business from its structure and management, its staffing and recruitment right through to its mechanics and culture. Then, knowing that Rome wasn’t built in a day, Debbie set out ‘mission control’. As an outsider to the business, she was able to objectively look at the plans for growth and consider the skills of the board and the roles within the senior team. Phase one included a defining of their ‘True North’, then the resulting business objectives and a restructure of effective responsibilities.

Having previously used Streetwise HR for their HR compliance issues, Global had strong HR foundations, but the structure of the business was weak and as the business grew, the chances of a wobble became more evident. The board agreed they needed to create some key positions within the leadership team that would ultimately improve the overall effectiveness and efficiency of the operations. Defining roles and responsibilities throughout the business ensured that all areas of delivery were taken into consideration. This has resulted in a robust reporting system and the “Global Accountability Promise”.

Quotation mark As a result of getting Debbie on board, we have tripled our profits, we are much more efficient … I couldn’t run my business without her by my side. She’s given me the support and confidence to take my business to the next level. Quotation mark

Darren Mooney, Founder & Creative Director, The Global Group

Debbie continues to mentor and support Darren, who now sees her as an integral part of the business and key to further developing the efficiencies that Streetwise HR have instilled.

There is still much to do in the Financial District, now that the organizational structures have been agreed and aligned with the business objectives, Streetwise HR can focus is on developing systems and processes around People’s Park, that will make the business even more efficient and Culture Central, that will embed the ‘Global Adventure’, and the Global Group an even better place to work.

What our clients are saying

Working with Streetwise HR makes any HR issues just disappear. They have a no fuss way of working and deal with every situation efficiently and professionally. Having Streetwise as part of our business gives us the confidence to grow with the knowledge that we are being compliant in an ever changing world of employment law.

Darren Mooney, Creative Director

We have known of Debbie and Streetwise HR for a number of years while working together on mutual clients. In that time we were always impressed by her pragmatic, commercial yet extremely professional approach. So much so that when we needed additional HR support ourselves we engaged Debbie and the team. We have not been disappointed since! Debbie is really easy to work with and we love the manner in which she approaches both the mundane and also the more complex HR issues. A definite recommendation.

Warren Munson, Managing Director

Streetwise HR give us everything we need, so we can concentrate on growing our business. They add value, are always proactive, approachable and quick to respond, offering the right advice and support. Streetwise HR give us peace of mind were doing all of the right things. We would recommend them to any SME who wants to have the security and HR experts on hand without the cost of a full time HR employee.

Andrew Counsell, Managing Director

Whether our call is ‘Debbie we’ve found a new awesome hospitality legend, please help us secure them quickly’ or ‘Debbie, I think we’ve employed a bunny boiler and we’ve had to lock ourselves in the office, please send help’ we can rely on ice cool and calm HR super hero Debbie doing just what we need super fast and super professionally. Debbie is both lovely and awesome all rolled up into one epic package of HR deliciousness. Engage her now before she’s too busy!

Mark Cribb, Founder

Streetwise HR have been wonderful to work with, always on hand to respond to issues, but also there with advice on the more difficult situations that arise from time to time. I find their laid back but professional attitude easy to work with and they adapt to the way that works and suits you. I would recommend them to anyone looking for simple advice or to take on an employment issue.

Gemma Harris, Creative and New Business Director

We have used Streetwise HR for several years now to great effect. We very much appreciate their hard and efficient work as well their commercial attitude in dealing with situations. We are never left without an answer for long regarding any queries we might have or even urgent issues that might arise. We have also used them in our HR training for heads of department with great effect. We highly recommend using Streetwise HR, if you don’t then it’s your loss!

Richard Waters, Managing Director

One of the biggest challenges we face as a company revolves around HR issues, whether its creating contracts for our employees or dealing with serious issues such as disciplinary measures or dismissal. Streetwise helped us to realise that the law was actually there to protect both the employee AND our business! We now feel confident that, in the rare event of a serious issue, we have the backing and support of people who really know the law, and whom will fight our corner, so we can concentrate on running our business and looking after our employees.

Ross Negus, Managing Director

Streetwise HR are always on hand to help with any issues that arise. They have coached and guided us through processes that have helped the business. I would recommend Streetwise HR to any business and will continue to work with them.

Gavin Farley, Director

We have used Streetwise HR for over a year now and have found them very helpful, reactive and flexible in their approach to managing the HR side of our business, keeping us both informed and up to current legislation.

Jon Withers, Managing Director

Britannia Parking have worked with Streetwise HR for a number of years. Their desire to understand the ethos of our business teamed with a wealth of knowledge of Employment Law has assisted us in a number of changes and situations. They always keep a strong focus on the desired outcome along with the combination of commercial acumen and the ability to unpick even the most unusual of situations. Their straightforward manner makes them a pleasure to work with and a company we would recommend without any hesitation

Brian Parker, CEO

As a small family business with around 22 employees we occasionally find ourselves needing a bit of advice when it comes to employment law and Debbie’s specialist knowledge has been invaluable. Over the past five years or so she has sorted out a new contract of employment for all staff, helped us with arrangements for a staff member on long term sick leave and, just recently, made sure we were doing all the right things when transferring our weekly waged staff to monthly pay. It is a pleasure to work with Debbie as we know she will address out needs with the utmost professionalism but our meetings are always friendly and informal. For maximum results with minimum fuss we would recommend Streetwise without hesitation.

Steve Hoare, Director

Streetwise HR have given us straight talking HR advice and solutions over the past few years. No challenge is ever too big and they are always on hand when we need them. A must have for all small businesses and entrepreneurs. I would recommend Streetwise without hesitation.

Mariusz Obrzud, Director

As clients of Streetwise it has been refreshing to deal with Debbie and her straight talking no nonsense approach! Debbie and her team provide valuable ongoing support and guidance in all HR matters and it is of great comfort to us knowing that we can contact Streetwise and gain a timely response. Becky has also provided excellent assistance reviewing and implementing our document suite and we can be confident that we are kept up to date with the many legislation changes that occur. I have no hesitation in recommending Streetwise HR.

Trisha Hayward, Executive Assistant

The Streetwise HR Team are always great to have on hand for the business. Whenever a tricky HR matter crops up, to be able to just pick up the phone and discuss it there and then with a HR professional is perfect for us and takes away the stress of having to deal with the HR issues alone. Would recommend Streetwise HR to any business needing the same requirements.

John Davies, Managing Director

We have been working with all of the Streetwise team for a year now and have found them to be hugely responsive and helpful with our business needs. We’ve had a lot of things to deal with in the last 12 months and I’ve found each of the team to be a real benefit in terms of addressing immediate issues as well as offering practical and beneficial advise going forward. A lot of HR support is seen as unnecessary until things go wrong but having Streetwise on side means I have peace of mind that should anything come up then we will be able to deal with it swiftly and without fuss now and in the future.

Andy Headington, CEO

Debbie provides strategic and commercial support to Enhanced. She gives expert hands-on guidance in a variety of areas including management training, strategy building and day to day complex HR issues. I feel confident that Streetwise HR understand our business requirements and provide an exceptional service to protect and grow Enhanced. I have been working closely with Debbie who has been mentoring me to develop my skills to focus on building an HR function that delivers a pragmatic, human and valuable approach to the business.

Laura Elford, HR & Talent Manager

We began working with Streetwise HR in June 2017 as we felt the business would benefit from having a HR team on board with the business growing. Streetwise HR are able to pop in and see us, or deal with any issues we may have over the phone/via email. They are straightforward and relaxed which we find easy to work with. Streetwise HR also love chicken, which helps.

Steve Crawford, Founder

The best thing about Katie and Kim, the advisors from Streetwise HR is their straight-talking approach; we trust them to simply ‘tell it how it is’, and we know that no matter what decision needs to be made they will be there to support and advise. In business, this honest, candid way of working is a breath of fresh air, and it definitely gets things done quicker and better!

Mike Forder, CEO